Client Services
Everything you need to know for a seamless Mahi Privé experience.
✦ Orders & Purchases
Simply browse your favorite styles, select your size, and click “Add to Cart.” Once ready, proceed to checkout and follow the secure payment steps. Your order will be confirmed instantly via email.
We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please contact us within a few hours of placing your order. Once shipped, modifications are no longer possible.
You’ll receive an order confirmation email with all purchase details immediately after checkout. If you don’t see it, please check your spam folder or contact us.
Yes, valid promo codes can be applied at checkout. Only one code may be used per order unless stated otherwise.
Orders may be canceled due to payment issues, stock availability, or verification concerns. If this happens, you’ll be notified immediately.
✦ Shipping & Delivery
Yes, we offer free shipping on orders over $99. Shipping charges for orders below this amount will be calculated at checkout.
Ready-to-ship items are delivered within 5–10 business days.
For made-to-order and custom designs, please allow 30–45 days for production and dispatch from our manufacturing partners in India, ensuring each piece meets our quality standards.
Yes, we ship worldwide. Shipping times and fees vary by destination.
Once your order ships, you’ll receive a tracking link via email to monitor your delivery in real time.
While we aim for timely delivery, delays can occasionally occur. Our team will keep you updated and assist you if needed.
✦ Returns & Exchanges
We offer a 7-day return window from the date of delivery. To be eligible, items must be unworn, unused, and returned in their original condition with all tags intact.
We offer size exchanges on eligible items within 7 days of delivery, subject to availability. Items must be unworn, unused, and returned in original condition with all tags intact.
Please note: made-to-order and custom pieces are not eligible for exchange. To ensure the perfect fit, we recommend reviewing our size guide carefully before placing your order.
Contact us with your order details, and our team will guide you through the process.
Return shipping policies may vary depending on your location. Details will be shared during the return process.
Refunds are processed after inspection and typically completed within a few business days.
✦ Products & Quality
Absolutely. Each piece is thoughtfully crafted to reflect our commitment to premium quality, comfort, and timeless design. Our collections are produced through in-house manufacturing in India, allowing us to maintain strict quality standards and authentic craftsmanship in every detail.
We strive for accuracy. Minor variations may occur due to lighting or display settings.
Refer to our detailed size guide or contact us for personalized assistance.
We use carefully selected fabrics designed for comfort, durability, and elegance.
Our collections are designed for both—offering versatile styles for everyday elegance and statement occasions.
✦ Payments & Security
We accept major credit/debit cards and secure online payment options.
Yes, all transactions are encrypted and processed through secure gateways.
We currently do not offer Cash on Delivery. All orders are processed through secure, prepaid payment methods to ensure a smooth and reliable shopping experience.
Payments may be declined due to bank restrictions, incorrect details, or security checks. Please try again or use another method.
Any applicable taxes or shipping charges will be clearly displayed before completing your purchase.
✦ Customer Support
You can reach us through our Contact Us page or email support.
We typically respond within 24 hours.
Yes, we offer personalized styling guidance to help you choose the perfect look.
Most inquiries are answered within 24 hours, often sooner.
Absolutely. Our team is available to assist you at every step, even after your purchase.
