Returns & Cancellations
Returns & Cancellations
Designed with care. Supported with clarity.
Returns
Returns must be requested within 48 hours of delivery.
Items must be returned within 7 days, in original condition, unworn, unaltered, with all tags attached.
All returns require prior approval from our Client Care team.
How to Request a Return
Submit a Return Authorisation Form (RAF) with your Order ID and clear product images.
Returns sent without approval will not be accepted.
Refunds
All approved returns are issued as store credit.
Processing is completed within 15 business days after inspection.
A 10% restocking fee applies to non-defective returns.
Non-Returnable Items
- Jewelry
- Customized or tailored pieces
- Fabric (unless damaged or incorrect)
- Clearance or final sale items
- Bulk or wholesale orders
Cancellations
Orders may be cancelled within 24 hours of placement.
Once an order has entered processing or production, it cannot be cancelled.
Custom or made-to-order items are not eligible for cancellation once confirmed.
Shipping & Fees
- Shipping charges are non-refundable
- Express delivery fees are non-refundable
- Any applicable services (stitching, offers) will be adjusted from store credit
Important Notes
- Items must include original tags and Order ID
- Worn, altered, or damaged items will not be accepted
- International duties and taxes are non-refundable
Client Care
For any assistance, our Client Care team is here to support you.
We’re committed to making your experience seamless.
