Refunds

Handled with care and clarity

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Refund Method

All approved returns are issued as store credit.
This allows you to select another piece at your convenience.

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Processing Time

Refunds are processed within 15 business days after the returned item has been received and approved.

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Eligibility

Refunds are issued only for items that:

• Are returned within the approved timeframe
• Are unworn, unwashed, and unaltered
• Include original tags and Order ID

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Non-Refundable Items

• Jewelry
• Customized or tailored pieces
• Fabric (unless damaged or incorrect)
• Clearance or final sale items
• Bulk or wholesale orders

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Deductions

For non-defective returns:

• A 10% restocking fee will be applied
• Complimentary services (stitching, shipping, offers) will be adjusted

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Shipping & Charges

• Original and express shipping charges are non-refundable
• International duties and taxes are non-refundable

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Rejected Returns

Items that do not meet our return conditions will not be accepted and will be returned to the customer.

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Client Care

For any questions regarding refunds, our Client Care team is here to assist you.