Client Care: Returns & Exchanges
At Mahiara, we are committed to delivering exceptional quality and a refined shopping experience. Each piece is thoughtfully crafted, and we want you to feel confident and delighted with your purchase.
Please review our return and exchange guidelines below.
Return Process
Reporting an Issue
We kindly request that any concerns—such as damage, sizing, fit, or incorrect items—be reported within 48 hours of delivery.
Please submit a Return Authorisation Form (RAF) along with clear images of the product, including original tags.
Return Approval
All returns must receive prior written approval from our Client Care team.
Items returned without authorization will be declined and returned at the customer’s expense.
Return Timeline
Returns must be initiated within 48 hours of delivery and completed within 7 days.
All items must remain in their original condition with tags intact.
Shipping Returns
We recommend using a reliable postal service with tracking.
In the case of an error on our part, shipping costs may be reimbursed upon submission of a valid receipt.
Product Condition
Returned items must be unworn, unwashed, unaltered, and include original tags along with the Order ID for verification.
Return Verification
Store credit will be issued only after the returned item has been received and approved by our quality team.
Mahiara is not responsible for lost or undelivered return shipments.
Non-Returnable Categories
- Bulk & Wholesale Orders are not eligible for returns
- Jewelry Items are final sale due to hygiene standards
- Fabric Purchases are non-returnable unless incorrect or damaged upon delivery
- Customized & Personalized Items are non-returnable
- Clearance & Special Sale Items are not eligible (as specified on product page)
Refund Method
Store Credit Only
All approved returns are issued exclusively as store credit, allowing you to select another piece at your convenience.
Bank Transfer Orders
Orders paid via bank transfer will also be refunded in the form of store credit only.
Restocking Fee
A 10% restocking fee applies to returns not related to product defects or errors by Mahiara.
Return Rejection
Items that are worn, altered, damaged, or incomplete will not be accepted and will be returned to the customer.
Processing Time
Store credit is issued within 14 business days after the return has been received and approved.
Maximum Refund Value
Refunds will not exceed the original purchase value of the product.
Return Conditions
Customer Preference Returns
If a return is requested due to personal preference (style, fit, or size), store credit will be issued after applicable deductions.
Any complimentary services (such as free stitching, shipping, or promotional offers) will be adjusted accordingly.
Customization Charges
All customization and tailoring fees are strictly non-refundable.
International Returns
For returns from regions such as Canada and Europe, any customs duties previously covered by Mahiara will be deducted, as these charges are non-recoverable.
Alteration Reimbursement (Selective Support)
As part of our client care, limited alteration reimbursements may be offered under the following conditions:
- Pre-Approval Required
Written approval must be obtained prior to any alterations - Confirmation Mandatory
Alterations made without approval will not be eligible for reimbursement - Reimbursement Limit
Up to $30 USD per item or 50% of the product value, whichever is lower - Final Review
All reimbursements are subject to review and approval by Mahiara
Delivery Delays
Delays caused by external factors such as natural events or public holidays are beyond our control.
Returns, exchanges, or refunds will not be processed based on such delays.
Shipping Charges
- Original and express shipping fees are non-refundable
- Expedited delivery charges (including 2-day shipping) are also non-refundable
Client Care Support
Our Client Care team will provide tailored assistance based on the nature and eligibility of each request.
